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+32 489 861 575 info@nomadstan.com
enfr

Login

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After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
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Confirm Password*
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* Creating an account means you're okay with our Terms of Service and Privacy Statement.

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Booking and sales terms & conditions

The general conditions and terms of booking and selling are intended to manage the relationships between Nomadstan LLC travel agency & tour operator and the client (hereinafter “the customer”). 

The Nomadstan LLC is a Kyrgyz company established under the registration number: 165634-3301-OOO at the address: Kurchatova st. 109/1, Bishkek, 720038, Kyrgyz Republic.

Website : www.nomadstan.com

Email : info@nomadstan.com

Phone : +996 553 505 054

The Nomadstan LLC is operating tours In Kyrgyzstan, Kazakhstan, Uzbekistan, Tajikistan and China and is referred as “the company” hereinafter.

PRICES, DISCOUNTS & SUPPLEMENTS

The prices published on the website of the company (www.nomadstan.com) are based on calculation at the time of the publication. The company reserves the right of increasing at any moment before the order your travel cost taking into account the fuel increase, the currency fluctuations, any new governmental tax, increase of professionals experts tariff (guides and monitors). The company will inform you as soon as possible of any increase cost on your tours.

Discounts published on the website are subject to be cancelled at any moment without notification and do not engage the company to maintain it afterwards.

Prices for tours are based on 2 persons accommodation with breakfast included.

PAYMENT POLICY

A deposit by the customer of 30% and minimum 300€ of the tour value is requested after booking and is non-refundable. The company emits a confirmation of the booking to the customer. Upon the receipt of the deposit, the company will invoice you the remaining value of the tour cost, payable 35 days before the commencement of the tour date. Other payment conditions are possible but must be agreed between the company and the customer at the offer step.

For booking within the 35 days prior to commencement of the tour, a full amount payment is requested at the order, unless other payment conditions agreed with the company.

If the balance value is not paid in the due time by the customer, the company reserves the right to cancel the tour without any reminder or warning.

 

 CANCELLATION POLICY

The customer who bought a tour and wish to cancel it should notify the company by email, info@nomadstan.com in the shortest delay. Any possible refundable cost will be sent to the client in a 15 calendar days.

All the bank and wire transfer costs will be at the charge of the customer. 

Deposits are not refundable in all the cases.

For all cancelation of a booked tours, the company will charge an extra cost to the customer following this table:

Group tours:

  • 35 days (or more) prior to commencement of the tour: loss of the deposit
  • 15 till 34 days prior to commencement of the tour: 20% of the tour cost
  • 7 till 14 days prior to commencement of the tour: 50% of the tour cost
  • Less than 7 days prior to commencement of the tour: 100% of the tour cost

If deposit amount is higher than the extra cost for cancellation, then the deposit will be kept in place of it.

Tailor made tours:

The cancellation for tailor made tours are subject to different management and system. Therefore the final terms of cancellation will be communicated at the booking step.

After the departure date no refund will be accepted by the company to the customer for any non-achieved part of the tour, neither extra services nor compensatory requests.

If the client decide on its own will to modify, change or quit the tour, no refund request will be accepted by the company, nor any additional compensation.

CANCELLATION POLICY BY COMPANY

For any reason prior to your payment, the company reserves the right to cancel the contract established with the customer. All paid amount will be refunded to the customer excluding all engaged cost with our partners or suppliers (booking at hotels, experts for the tours…). The cancellation by company is based on force majeure cases but not only. Civil or political turmoil, terrorism, natural disaster…In such circumstances the company will contact you immediately and offer you an alternative tour or refund the paid amount money. In all cases, no extra refund request will be accepted by the company from the customer.

TRAVEL INSURANCE

Travel insurance is mandatory for all customers and for all destinations. Before departure time, the customer should ensure to subscribe to a reputable travel insurance covering the entire tour duration including injuries, medical expenses, repatriation cost, luggage loss and all cancellation expenses. The company shall not be liable for any refund of the tour cost.

ITINERARIES SUBJECT TO ALTERATION

The company reserves the right to modify the itinerary during the tour. As the country is subject to natural alteration due to weather, mountains states and seasons. However this kind of changes are minor and only in case of force majeure. No compensation in any kind of way can be requested by the customer.

SUPPLIERS RELIABILITY

The company gives notice that some services provided in connection with its itineraries, including transportation, hotel accommodations, restaurants, and other services, are purchased from independent suppliers who are not affiliated with the company in any way. However we endeavor to choose the best suppliers available. The company shall not be liable for any delay, mishap, inconvenience, expense, irregularity, bodily injury or others.

 

IMAGES AND RECORDS

The company reserves the right to take photographic or film records of any of our trips, and may use any such records for promotional and/or commercial purposes.

 

MATERIAL & EQUIPEMENT

The customer is responsible for the proper care and use of any equipment and gear provided for their use by the company for the entire duration of the trip. This includes, but is not limited to, tents, sleeping pads or mattresses, saddles, folding chairs and tables, shower and toilet equipment.

 
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GDPR

 

Cookie Policy for Nomadstan Travel Agency

This is the Cookie Policy for Nomadstan Travel Agency, accessible from www.nomadstan.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies

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Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

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More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the GDPR Cookies Policy Generator

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email: info@nomadstan.com